Terms and Conditions for Shootershill Storage Services
These Terms and Conditions set out the basis on which Shootershill Storage provides storage-related services to customers in the United Kingdom. By making a booking, paying a deposit, or otherwise using our services, you agree to comply with these terms. Please read them carefully before confirming any reservation. They are designed to clarify the rights and responsibilities of both the customer and Shootershill Storage, including the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the law that applies to this agreement.
1. Interpretation and scope
In these terms, references to “we”, “us”, and “our” mean Shootershill Storage, and references to “you” and “your” mean the customer, hirer, or account holder using our services. These terms apply to all bookings made for storage space, associated handling services, collection, delivery, and any additional service we may offer from time to time. Any special conditions agreed in writing will apply only where expressly confirmed by us. If there is any conflict between these terms and a written service agreement, the written agreement will prevail to the extent of that conflict.
2. Booking process
All bookings must be made through an approved booking method and are subject to availability. A booking is not confirmed until we have accepted it, received any required deposit or advance payment, and issued confirmation. You must provide accurate and complete details when booking, including your name, contact information, storage requirements, and any special instructions relevant to the services requested. We reserve the right to refuse or cancel a booking where we reasonably believe the request is incomplete, inaccurate, unsafe, unlawful, or outside the scope of our services.
If you are booking on behalf of a business, organisation, or another person, you confirm that you have the authority to bind that party to these terms. You must notify us promptly of any change to the information you provided at the time of booking, including changes in access requirements, item descriptions, or collection and delivery dates. Where storage space is allocated for a fixed period, the booking will continue for that period unless extended or ended in accordance with these terms. We may issue booking confirmations electronically, and such confirmation will form part of the contract between you and Shootershill Storage.
3. Customer responsibilities
You are responsible for ensuring that all goods stored or handled under your booking are suitable for storage and lawful to possess. You must not store any item prohibited by law, unsafe item, stolen property, perishable goods, live animals, hazardous materials, or anything that may cause damage, contamination, nuisance, or risk to persons or property. It is your responsibility to pack and label your belongings appropriately unless we have expressly agreed to provide packing or handling support. You must ensure that items are clean, secure, and prepared in a way that reduces the risk of deterioration or damage.
You must also ensure that any person authorised by you to access storage or receive services follows these terms. If you permit a third party to act on your behalf, you remain responsible for that person’s conduct and for any charges or losses arising from their actions. We may refuse access or suspend services if we consider that safety, legality, or operational requirements are being compromised. All services are provided on the understanding that you will cooperate reasonably with operational procedures and comply with any lawful instructions issued by our staff.
4. Payments and charges
All fees, rates, and charges are as notified at the time of booking or as otherwise agreed in writing. Unless stated otherwise, charges may include storage fees, handling fees, administration costs, delivery or collection charges, late payment charges, cleaning charges, disposal charges, and any applicable taxes. Payment terms will be set out in your booking confirmation or invoice. Where payment is due in advance, the service will not commence until cleared funds are received. For ongoing storage arrangements, recurring charges may apply in advance for each billing period.
You must pay all invoices by the due date. If payment is not made when due, we may suspend access, withhold services, charge interest on overdue sums to the extent permitted by law, and recover reasonable costs incurred in pursuing payment. We reserve the right to amend our prices from time to time, particularly where there are changes in operating costs, disposal costs, labour, fuel, or supplier charges. Any price change affecting a live booking will be notified in advance where reasonably practicable. Where you dispute an invoice, you must notify us promptly and pay any undisputed amount by the due date.
5. Deposits, renewals, and extensions
We may require a deposit or security payment before a booking is confirmed. Unless otherwise stated, deposits may be applied against outstanding balances, damage, cleaning, or disposal costs arising from your use of the services. If you wish to extend a booking or renew a storage period, you must request this before the end of the current term. Extensions are subject to availability and may be charged at the rates applicable at the time of renewal. If you remain in occupation or continue to use services after the expiry date without agreement, additional charges may apply on a daily or periodic basis.
6. Cancellations and changes
You may cancel a booking by giving us notice in accordance with the cancellation terms stated in your confirmation or invoice. If no separate cancellation period has been agreed, notice should be given as early as possible before the scheduled start date. Because we may allocate space, staff, and equipment in advance, cancellation charges may apply, especially where work has already begun, materials have been prepared, or third-party costs have been incurred. Any non-refundable deposit will remain non-refundable except where required by law.
Where you request a change to the booking, including altered dates, additional services, or revised item quantities, we will consider the request subject to availability and operational feasibility. A change may affect the price, timing, or service scope. We are not obliged to accept requested changes. If we need to reschedule or amend a service for operational, safety, or legal reasons, we will give you reasonable notice where practicable and offer an alternative arrangement where available. However, we shall not be liable for delay caused by events outside our reasonable control.
7. Access, inspection, and operational rules
We may require access to stored items or service areas for inspection, safety checks, maintenance, inventory verification, or to comply with legal or regulatory obligations. Where possible, we will give notice before accessing stored items, but immediate access may be taken in emergencies or where required to prevent harm, loss, or legal breach. You agree not to interfere with security systems, safety equipment, loading areas, or staff instructions. We may impose access rules relating to opening times, vehicle use, identification, booking verification, and supervision of removals or collections.
8. Liability and limitation of liability
We will exercise reasonable care and skill in providing our services. However, to the fullest extent permitted by law, we do not accept liability for indirect or consequential losses, loss of profit, loss of business, loss of data, or loss arising from your failure to comply with these terms. Our liability for loss or damage to your goods will be limited to the direct loss actually suffered and proven, and in any event may be capped at the amount specified in your contract or, if no cap is stated, at a reasonable amount having regard to the service provided and any insurance arrangements disclosed at booking.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. You remain responsible for deciding whether the insurance or cover you hold is sufficient for the value and nature of your goods. Unless we have expressly agreed otherwise in writing, we are not insurers of your property. You should not store items of exceptional value unless you have made appropriate arrangements and informed us in advance.
9. Risk, damage, and insurance
Risk in your goods remains with you at all times except to the extent that a loss is directly caused by our proven negligence or breach of contract. You are encouraged to maintain suitable insurance cover for the full replacement value of your belongings, including during transit, handling, and storage. If you believe an item has been lost or damaged, you must notify us promptly and provide supporting evidence. We may inspect the item, request photographs, documents, or other records, and require you to take reasonable steps to reduce any further loss.
10. Waste regulations and prohibited disposal
You must not leave, abandon, or dispose of waste at our premises except in accordance with our instructions and applicable waste regulations. Any waste created through packing, unpacking, clearing, or removal must be removed by you unless we have expressly agreed to handle it. Where we do agree to dispose of waste on your behalf, you remain responsible for ensuring that the waste is correctly described, segregated, and lawful to transfer. We may charge for waste handling, disposal, or recycling services, including any special fees for bulky, contaminated, or regulated waste.
You must not introduce hazardous waste, asbestos, oils, chemicals, batteries, pressurised containers, medical waste, electrical waste requiring special handling, or any item subject to controlled disposal rules unless we have confirmed in writing that it may be accepted and the required arrangements are in place. If prohibited or misdescribed waste is discovered, we may isolate, remove, report, or arrange disposal of the item at your cost. You will be liable for all costs, losses, fines, claims, and remediation expenses arising from a breach of waste regulations or from the incorrect storage or disposal of waste materials.
11. Health, safety, and compliance
You must comply with all reasonable health and safety requirements communicated by us. This includes safe loading and unloading, appropriate manual handling, use of protective equipment where required, and keeping walkways and storage areas free from obstruction. You must not smoke, use open flames, or carry out any unsafe activity in areas where services are provided. Where laws, regulations, or industry standards impose additional requirements, you agree to comply fully. We may suspend or terminate services immediately where we reasonably believe there is a serious safety risk or a breach of law.
12. Termination and suspension
We may suspend or terminate services at any time if you fail to pay charges, breach these terms, provide false information, store prohibited items, cause nuisance, or create a safety or legal risk. Where termination is due to your breach, you will remain liable for all outstanding charges and any reasonable costs we incur as a result, including storage continuation, cleaning, removal, disposal, security, or legal costs. If services are terminated for any other reason, we will act reasonably in arranging the return of your goods or the end of the booking, subject to payment of any sums properly due.
You may also end ongoing services by giving notice in accordance with the booking terms and by ensuring that all outstanding charges are paid. Upon termination, you must remove all goods and return any company property, keys, access devices, or other items issued to you. If goods are not collected within a reasonable time after termination, we may treat them in accordance with our legal rights, including storage liens or recovery procedures permitted by law, after giving notice where required.
13. Confidentiality and data handling
We may collect and use personal or business information for booking administration, payment processing, identity verification, security, service delivery, and legal compliance. We will handle such information in accordance with applicable UK data protection law and our internal procedures. You must ensure that any information you provide is accurate and that you have the right to share it with us. We may disclose information where required by law, court order, insurer request, or lawful regulatory demand.
14. Force majeure
We are not responsible for delay or failure to perform any obligation where caused by events beyond our reasonable control, including extreme weather, fire, flood, industrial action, transport disruption, power failure, supply chain interruption, acts of government, or emergency public safety measures. Where such an event affects the service, we will use reasonable efforts to minimise disruption and resume services as soon as practicable. If the event continues for an extended period, either party may have the right to cancel the affected booking on reasonable notice, subject to payment for services already provided.
15. Notices and communications
Any notice relating to bookings, changes, cancellation, payment, or termination must be given in a manner reasonably acceptable to us and capable of being recorded. We may send notices to the contact details you provided at booking. You are responsible for ensuring that your contact details remain up to date and that you review communications in a timely manner. Notices will be treated as received when actually delivered or, where sent electronically, when transmission is confirmed according to our systems, provided no delivery failure is reported.
16. General provisions
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. Any delay or failure by us to enforce a right does not amount to a waiver of that right. No person other than you and us shall have any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise in writing. These terms constitute the entire agreement between the parties in relation to the relevant service unless supplemented by a written variation signed or otherwise accepted by us.
17. Governing law and jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules require otherwise. If any dispute cannot be resolved amicably, the parties agree to act reasonably and in good faith before commencing formal proceedings.
18. Acceptance of terms
By placing a booking with Shootershill Storage, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you are authorised to enter into the agreement and that all information provided is true and complete to the best of your knowledge. Continued use of our storage services, whether short-term or long-term, will be treated as acceptance of the then-current terms as amended from time to time. If you do not agree with any part of these terms, you should not proceed with the booking.
These terms are intended to provide a clear and fair framework for the use of Shootershill Storage services while preserving legal rights and operational safeguards.