Storage Shooters Hill Privacy Policy
This Privacy Policy explains how Storage Shooters Hill collects, uses, stores, and shares personal data about customers and prospective customers in the local area. It applies to all individuals who use, have used, or enquire about our storage services at Storage Shooters Hill, whether you contact us online, by post, or in person.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
1. Who this Privacy Policy applies to
This Privacy Policy applies to all Storage Shooters Hill customers, former customers, and prospective customers in the surrounding area, as well as authorised account holders, emergency contacts, and guarantors that customers provide to us. It also applies to individuals who contact us with general enquiries about our services or facilities.
2. What personal data we collect
The type of personal data we collect depends on your relationship with us and how you interact with Storage Shooters Hill. We may collect and process the following categories of data:
Identification and contact details such as full name, postal address, billing address, proof of identity details, and any contact information you choose to provide.
Account and contract details such as customer reference numbers, unit numbers, contract start and end dates, storage size and type, access permissions, and authorised users on your account.
Payment and billing information such as billing history, payment method type, amounts paid, amounts due, and related transaction records. We do not store full card details when a third party payment processor is used.
Communication data including records of emails and letters you send to us, notes of telephone conversations, and any feedback or complaints you submit.
Security and access data such as CCTV footage within and around the facility, access logs for entry systems where applicable, and records of incidents or accidents on our premises.
Marketing preferences including whether you have opted in or out of receiving marketing information and the preferred contact channels you have indicated.
Technical and usage information when you visit our website, such as IP address, approximate location based on IP, device type, and information about how you navigate our website, collected through cookies or similar technologies where used.
3. How we collect your personal data
We may collect your personal data in the following ways:
Directly from you when you contact us by phone, by post, online forms, or in person at Storage Shooters Hill.
When you sign a storage agreement, request a quote, make a booking, or update your account details.
Automatically when you use our website, through cookies or similar technologies, subject to your browser settings and applicable cookie rules.
Through our security systems, for example CCTV monitoring at the facility and access control systems where used.
From third parties, such as payment service providers, debt recovery agencies, or law enforcement bodies, in connection with your account or in response to legal requests.
4. Lawful basis for processing your personal data
Storage Shooters Hill processes your personal data only where we have a lawful basis under data protection law. Depending on the purpose, we rely on one or more of the following bases:
Contract: To enter into and perform a contract with you for storage services, including setting up your account, managing your bookings, processing payments, handling access, and providing customer service.
Legal obligation: To comply with legal and regulatory requirements, such as tax and accounting rules, health and safety obligations, and law enforcement requests.
Legitimate interests: To pursue our legitimate business interests in operating and improving Storage Shooters Hill, including securing our premises, preventing and detecting crime or fraud, managing disputes, and analysing how customers use our services. When we rely on legitimate interests, we balance these interests against your rights and expectations.
Consent: Where required by law, for example for some types of marketing communications or cookie use on our website, we rely on your consent. You can withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal.
5. How we use your personal data
We use the personal data we collect for the following purposes:
To provide storage services to you, including quotations, reservations, contract management, invoicing, and payments.
To verify your identity and eligibility for our services, and to set up and manage your customer account.
To maintain the safety and security of our customers, staff, and premises through access controls and CCTV monitoring, and to investigate incidents.
To respond to enquiries, complaints, or requests you submit, and to communicate important information about your account or our services.
To manage our business operations, including auditing, accounting, financial reporting, and internal administration.
To send you marketing information about Storage Shooters Hill services that may be of interest to you, where permitted by law and in line with your marketing preferences.
To comply with legal obligations, respond to lawful requests from public authorities, and defend our legal rights.
6. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and regulatory obligations.
Customer account and contract information is usually retained for a set period after your agreement ends, to deal with any questions, disputes, or legal claims and to comply with tax and accounting rules.
CCTV footage and access records are retained for a limited period, unless longer retention is required because of an investigation, incident, or legal proceedings.
Marketing contact data is retained for as long as you remain subscribed or until you object or withdraw consent, after which we may keep limited information to record your preference not to receive marketing.
When data is no longer required, we securely delete or anonymise it, in line with our data retention policies.
7. Data sharing and processors
We do not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy, including:
Service providers who act as data processors on our behalf, such as payment processing providers, IT and cloud hosting providers, security and CCTV system providers, document storage or shredding companies, and professional advisers.
Debt recovery agencies or legal representatives, where necessary to recover sums owed or manage legal claims.
Public authorities, regulators, law enforcement, or courts, where we are required to do so by law or where it is necessary to protect our rights, property, or safety, or that of our customers or others.
Where we use processors, we require them to process personal data only on our instructions, to keep it secure, and to comply with data protection law.
8. International transfers
Where possible, we aim to store and process your personal data within the United Kingdom or European Economic Area. If any of our service providers are located outside these territories, we take appropriate safeguards to protect your data, such as using standard contractual clauses or relying on an adequacy decision, where applicable, to ensure an equivalent level of protection.
9. How we protect your data
Storage Shooters Hill implements technical and organisational measures designed to keep your personal data secure and to prevent accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Measures may include access controls, staff training on data protection, physical security at our premises, secure disposal methods, and the use of encryption or pseudonymisation where appropriate. We regularly review our security practices and update them when necessary.
10. Your data protection rights
Under data protection law, you have a range of rights in relation to your personal data. These rights may be subject to certain conditions or exemptions. You have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
Object to the processing of your personal data where we rely on legitimate interests, including profiling, and we will consider your objection and stop processing unless we have compelling legitimate grounds.
Restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine readable format, where technically feasible and where the lawful basis is consent or contract.
Withdraw consent where we rely on your consent to process your data, for example for certain marketing activities.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data.
11. Marketing preferences
We may use your contact details to send you information about Storage Shooters Hill services that we believe may interest you, where we are permitted to do so by law. You can change your marketing preferences or opt out of marketing at any time by following the instructions in the communication you receive or by contacting us directly.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal requirements. Any changes will be posted in the latest version of this policy, and the updated policy will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how Storage Shooters Hill protects your personal data.
