Storage Shooters Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Shooters Hill provides storage and related services, including but not limited to collection, transportation, loading, unloading and delivery of goods. By placing a booking, making a payment, using our storage facilities or instructing us to perform any associated removal or handling services, you agree to be bound by these Terms and Conditions.
These terms apply to consumers and business customers in the United Kingdom. Additional terms may be agreed in writing for specific services. In the event of any conflict, any signed written agreement will take precedence over these standard terms to the extent of any inconsistency.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual, firm or company who requests or receives services from Storage Shooters Hill.
Services means any storage, collection, delivery, packing, removal, handling, loading, unloading, transportation and associated services provided by Storage Shooters Hill.
Goods means the items of property that are the subject of the Services.
Contract means the legally binding agreement between Storage Shooters Hill and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or service schedule issued by us and accepted by you.
Scope of Services
Storage Shooters Hill provides storage services and, where requested, associated removal and logistics services to assist with the moving and handling of Goods to and from our storage facilities or other agreed locations. Services may include local or regional collections and deliveries, subject to availability and capacity.
The exact scope of Services for each booking, including any removal or transport activities, will be set out in the quotation or booking confirmation issued to you. You are responsible for checking that the description of the Services matches your requirements before confirming your booking.
Booking Process
All Services are subject to availability and must be booked in advance. A booking is made when you request Services and we confirm acceptance. Confirmation may be provided in writing or electronically, and may include a reference number, description of Services, estimated times and charges.
We may require information about the nature, quantity, approximate value, size and weight of the Goods, as well as collection and delivery addresses, access details, and any special handling requirements. You must ensure all information you provide is complete and accurate. We are entitled to rely on the information supplied by you when preparing quotations and planning Services.
Any quotation issued by Storage Shooters Hill is an invitation to treat only and does not constitute a binding offer. A Contract is formed only when we issue a booking confirmation or commence performance of the Services, whichever occurs first.
Customer Responsibilities
The Customer is responsible for:
Ensuring that they have authority to enter into the Contract in respect of the Goods and premises concerned.
Providing accurate details for all addresses, contact names and any specific access restrictions that may affect the Services.
Ensuring that adequate access, parking and safe working conditions are available at the collection and delivery points, including any permits or arrangements required with third parties or local authorities.
Properly packing, securing and labelling Goods, unless packing services are expressly included in the Contract.
Removing any items prohibited under these Terms and ensuring that no unsafe, illegal or hazardous items are presented for storage or transport.
Prohibited and Restricted Items
For safety, regulatory and insurance reasons, the following items must not be stored or transported as part of the Services unless expressly agreed in writing:
Any explosive, flammable, corrosive, toxic, radioactive or otherwise hazardous materials.
Compressed gases, firearms, ammunition or weapons of any kind.
Perishable goods or items that may attract vermin or pests, including food or organic waste, unless suitably sealed and approved in advance.
Illegal items, counterfeit goods or items whose possession or transport would be unlawful.
Items of exceptional value, including but not limited to jewellery, watches, precious metals, cash, stamps, fine art or items of significant sentimental value, unless specifically declared and accepted by us in writing.
We may refuse to accept any Goods that we reasonably believe to be unsafe, illegal or unsuitable for storage or transport. If prohibited items are found among the Goods, we may remove, return, dispose of or otherwise deal with them at your cost and without liability to you, in accordance with applicable law.
Payments and Charges
Charges for Services will be as set out in our quotation or tariff, as confirmed in your booking confirmation. Unless otherwise agreed, storage charges are calculated per unit of space or per item, and removal or transport charges may be based on distance, time, volume, weight, or a combination of these factors.
We reserve the right to request a deposit or full prepayment before performing any Services. Payment terms will be confirmed at the time of booking. Where payment is made by card or electronic means, you authorise us to take payment of all sums due under the Contract using the payment details you provide.
You agree to pay all charges in full and on time, without set-off, deduction or counterclaim. If any invoice or instalment is not paid when due, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales, accruing daily until payment is received in full. We may also suspend Services, restrict access to Goods in storage, or exercise a lien over the Goods until all sums owed are paid.
We may review and adjust our storage charges periodically. Any change in periodic storage fees will be notified to you in advance. If you do not accept the new charges, you may terminate the storage arrangement by giving us written notice and removing your Goods before the increase takes effect, subject to settlement of all outstanding sums.
Cancellations and Amendments
You may cancel or amend a booking by giving us reasonable notice. Specific notice periods and any applicable cancellation or amendment fees may be stated in your quotation or booking confirmation.
If you cancel or materially change a removal or transport booking within a short period before the scheduled date, we may charge a cancellation fee to cover costs reasonably incurred, including staff allocation, vehicle scheduling and loss of opportunity to take other bookings.
For ongoing storage contracts, you may terminate your storage arrangement by giving us the notice specified in your Contract or, if not specified, a reasonable written notice. All storage charges due up to the date of removal of the Goods, together with any outstanding fees, must be paid in full before the Goods are released.
We may cancel or suspend Services if you fail to pay any sums when due, breach these Terms and Conditions, present prohibited items, or if performing the Services would, in our reasonable opinion, be unsafe, unlawful or materially different from what was agreed due to inaccurate information provided by you.
Access to Stored Goods
Access to stored Goods is by prior arrangement and may be subject to reasonable notice requirements, identification checks and access charges as set out in your Contract. We may restrict or refuse access where permitted by law, for example in the event of non-payment or safety concerns.
You must comply with all site rules and safety instructions when visiting any storage facility. You are responsible for the conduct of any persons accompanying you. We may refuse entry or require any person to leave the premises where their behaviour is unsafe, disruptive or in breach of our policies.
Liability and Risk
Risk in the Goods remains with you at all times, except during any period when the Goods are in our physical custody and we are performing removal or transport Services as part of the Contract. While Goods are stored in our facility, we will exercise reasonable care to keep them secure and in substantially the same condition as when received, subject to the limitations set out in this section.
We do not provide insurance for your Goods as standard. You are strongly advised to arrange your own insurance cover for loss or damage to the Goods at their full replacement value, both during storage and while in transit, unless you have agreed specific insurance arrangements with us in writing.
We will not be liable for any loss or damage to Goods or for any failure or delay in performing the Services arising from:
Inherent defects, characteristics or natural deterioration of the Goods.
Inadequate or improper packing, unless packing has been carried out by us as part of the Services.
Acts or omissions of the Customer or any third party under the Customer's control.
Events beyond our reasonable control, including but not limited to fire, flood, extreme weather, subsidence, theft by forcible entry, acts of war or terrorism, civil commotion, industrial disputes, power failure or interruption of transport networks.
To the fullest extent permitted by law, our total liability for loss of or damage to Goods, whether arising in contract, tort, negligence or otherwise, shall be limited to the lower of:
The actual replacement value of the affected Goods, subject to reasonable evidence of value; or
Any specific liability limit agreed in writing with you for the relevant Services.
We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of anticipated savings, even if we have been advised of the possibility of such loss.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot lawfully be excluded or limited.
Waste and Environmental Regulations
Storage Shooters Hill operates in accordance with applicable UK waste management and environmental regulations. We are not a general waste disposal service. You must not use our Services to dispose of household rubbish, construction debris or other waste materials unless this has been expressly agreed as part of a separate, compliant waste collection service.
You are responsible for ensuring that any items you request us to dispose of or remove are lawful to handle and are not classed as hazardous or controlled waste unless we have agreed appropriate arrangements in advance. If we agree to remove or dispose of items on your behalf, you authorise us to determine the most appropriate lawful method of disposal, which may include recycling, donation or transfer to a licensed waste facility.
If you breach any applicable waste, environmental or duty of care obligations in relation to Goods presented to us, you will indemnify us for any fines, penalties, costs or claims reasonably incurred as a result of that breach, except to the extent caused by our own negligence or breach of statutory duty.
Customer Default and Lien
If you fail to pay any sums due under the Contract or otherwise breach these Terms and Conditions, we may exercise a lien over the Goods, meaning we may retain possession of them until all amounts owed and costs incurred have been paid in full.
If amounts remain unpaid after reasonable notice, we may, where permitted by law, sell or otherwise dispose of some or all of the Goods to recover sums due, after giving you reasonable notice of our intention to do so. Any surplus proceeds after deduction of all charges, costs and reasonable expenses will be returned to you, where you have provided sufficient contact and bank details. If the proceeds are insufficient to clear the outstanding balance, you will remain liable for the shortfall.
Data Protection
We will collect and process personal data about you in order to perform the Services and manage our relationship with you. This may include your name, address, contact details, payment information and details relating to the Services provided.
We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. Your details may be used for administration, billing, customer support, lawful compliance and relevant service updates. We will not sell your personal data to third parties. Further information about how we handle personal information may be provided separately.
Complaints and Disputes
If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible so that we have an opportunity to investigate and, where appropriate, resolve the issue. For damage to Goods or losses during removal or storage, you should report this promptly and provide reasonable evidence to support any claim.
We will aim to handle complaints fairly and within a reasonable time. This does not affect your statutory rights. If a dispute cannot be resolved directly, either party may consider alternative dispute resolution options or pursue remedies through the courts, as appropriate.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and shall be construed in accordance with the laws of England and Wales.
You and Storage Shooters Hill agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts where this is required by law.
General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Shooters Hill in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy shall prevent any further or other exercise of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign, transfer or subcontract any of our rights or obligations under the Contract, provided that this does not materially reduce the level of service you receive.
These Terms and Conditions, together with any written quotation or booking confirmation, set out the entire agreement between you and Storage Shooters Hill in relation to the Services and supersede any previous representations, agreements or understandings, whether oral or written, relating to the same subject matter, except in respect of any statements made fraudulently.
